Question 1

Is Perruzza Plumbing licensed and insured?

Accepted Answer

Yes. We hold a P1 Master Plumber licence and TSSA G1 gas-fitting certification. We are fully insured, WSIB-covered, and bonded across Ontario. Copies of our certifications and insurance are available upon request before any project begins.

Question 2

What areas do you serve?

Accepted Answer

We serve the entire Greater Toronto Area, including Vaughan, Richmond Hill, Toronto, Markham, Aurora, King City, Newmarket, Mississauga, Brampton, and surrounding municipalities. Call us if you're unsure — we'll let you know right away.

Question 3

Do you offer free estimates?

Accepted Answer

Yes. We provide no-obligation estimates for all planned work — radiant heating installs, rough-ins, boiler replacements, and more. For emergency calls, we provide upfront flat-rate pricing before any work starts so there are never surprises on the invoice.

Question 4

Are your prices flat-rate or hourly?

Accepted Answer

We use flat-rate pricing on the majority of our work. This means you know exactly what you're paying before we lift a tool — no overtime charges, no 'scope creep' surprises. Emergency dispatches are also flat-rated and disclosed upfront.

Question 5

Do you offer 24/7 emergency plumbing service?

Accepted Answer

Yes — our dispatch team is live 24 hours a day, 7 days a week, including holidays. For GTA emergencies (burst pipes, flooding, gas leaks, no heat), we target a 60–90 minute on-site response. Call us any time at 647-919-9619.

Question 6

What should I do if I have a burst pipe or flooding?

Accepted Answer

First, shut off the main water supply valve (usually located near the water meter or where the main enters the home). If water is near electrical panels or outlets, do not touch them — cut power at the breaker if it's safe to do so. Then call us immediately. Do not attempt to dry walls or remove drywall before we assess, as hidden moisture leads to mold.

Question 7

Do you charge extra for after-hours or weekend calls?

Accepted Answer

No overtime gouging. Our flat-rate pricing applies around the clock. The rate for emergency dispatch reflects the service, not the time of day — we believe that's the honest way to operate.

Question 8

What is radiant floor heating and how does it work?

Accepted Answer

Radiant floor heating uses a network of PEX tubing embedded in or below your floor slab. Warm water circulates through the tubing, heating the floor surface evenly from below. This delivers comfortable, draft-free warmth at lower air temperatures than forced-air systems — which means better comfort and lower energy consumption.

Question 9

How much does radiant floor heating cost to install?

Accepted Answer

Costs vary depending on the square footage, floor type (slab vs. suspended), boiler selection, and number of zones. Residential systems for new custom homes typically range from several thousand to tens of thousands of dollars. We provide detailed, itemized quotes so you can compare accurately. Contact us for a project-specific estimate.

Question 10

Can radiant heating be added to an existing home?

Accepted Answer

Yes, though it is more complex than new construction. We assess the existing floor assembly, boiler capacity, and zone layout to determine feasibility. In some cases, a low-profile system can be installed without removing existing flooring. We'll give you an honest assessment of what's involved before committing.

Question 11

How does a snowmelt system work?

Accepted Answer

A hydronic snowmelt system uses the same PEX-in-slab technology as radiant floor heating, but installed in your driveway, walkway, or steps. The system detects moisture and temperature, activating automatically when conditions call for it. The result: a clear, ice-free surface with no salt, no shoveling, and no damage to your concrete or interlock.

Question 12

Do you pull permits for your work?

Accepted Answer

Yes — always. We handle permit applications, inspections, and sign-offs as part of every project that requires them. Working without permits is not something we do, regardless of project size. Permitted work protects your home's resale value and ensures the job is done to code.

Question 13

How long does a typical project take?

Accepted Answer

Project timelines vary by scope. A service call or drain cleaning is typically same-day. A rough-in for a custom home follows the construction schedule and can span weeks or months. A boiler replacement is usually completed in one day. We provide a clear schedule in writing before starting any planned project.

Question 14

What can I expect on the day of my appointment?

Accepted Answer

Our technician will arrive in a marked vehicle within the confirmed window and introduce themselves. Before starting any work, they'll walk you through the scope, confirm pricing, and answer any last-minute questions. We protect your floors and work areas, clean up completely when finished, and walk you through any relevant maintenance tips before leaving.

Question 15

How often should I have my drains professionally cleaned?

Accepted Answer

For most residential properties, a professional drain cleaning every 1–2 years is sufficient to prevent buildup. Homes with older cast-iron piping, large trees nearby (root intrusion risk), or known grease-buildup issues may benefit from annual service. We also offer camera inspection so you can see exactly what's happening inside your drains.

Question 16

Can you fix recurring drain clogs that keep coming back?

Accepted Answer

Yes. Recurring clogs are almost always a sign of an underlying issue — root intrusion, partial collapse, offset joints, or chronic grease buildup. We use video camera inspection to diagnose the root cause and recommend the right fix, whether that's hydro-jetting, pipe lining, or a targeted repair. We don't just clear the clog and leave.

Question 17

Do you service boilers and hydronic systems after installation?

Accepted Answer

Yes. We offer annual maintenance programs for all the systems we install — and for systems we inherit from other contractors. Regular boiler tune-ups, zone valve checks, and glycol testing extend system life and protect efficiency. Ask us about our maintenance agreements.

Your Questions,
Answered Honestly

General & Licensing

Emergency & Response

Radiant Heating & Snowmelt

Permits & Project Process

Maintenance & Drain Cleaning

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Your Questions,Answered Honestly